Savannah Launches Spanish Translation Service for 311 Help Line

Exciting News for Spanish Speakers in Savannah!

Hey there, Savannah! We’ve got some fantastic news that’s sure to brighten your day. The City of Savannah has just rolled out a brand-new Spanish translation service to help our Spanish-speaking residents and visitors communicate with the 311 help line. This means no more language barriers when you need to reach out for city services!

What’s the 311 Help Line All About?

For those who might not be familiar, the 311 service is a helpful line for anyone looking to request city services or get information about how our government operates. Whether you need a streetlight fixed, have questions about waste collection, or just want to discover what’s happening around the city, 311 is your go-to option. It’s available to all residents and visitors, and now it’s even more accessible!

How Does the New Service Work?

So, how can you use this new Spanish translation service? It’s super easy! When you call the 311 help line, just select option two from the main menu. You’ll be directly connected to an interpreter from LanguageLine Solutions, who will assist you in translating your service request to a Customer Service Representative. This real-time language assistance is meant to make every caller feel understood and valued, regardless of the language they speak.

When Can You Call?

Don’t worry about the timings! The 311 help line is available to take your calls Monday through Friday from 8 a.m. to 5 p.m.. If you find yourself in need of assistance during these hours, just reach out by calling 912-651-6565 or hitting up 311.

Online Options for Submitting Requests

But that’s not all! We know that some folks prefer to do things online, and the City of Savannah has got you covered there too. You can submit requests for city services at any time by visiting savannahga.gov and clicking on “311 Submit a Request.” It’s as simple as that! Plus, if you’re on the go, don’t forget about the SAV311 Mobile App, which allows you to manage your requests right from your phone! How convenient is that?

Creating a More Inclusive Savannah

This new service is a tremendous step towards creating a more inclusive and friendly environment in Savannah. The city recognizes that language should never be a barrier to receiving important services or information. It’s all about ensuring that everyone, no matter their background or language, feels at home in this vibrant community.

A Call to Action

So, Savannah residents and visitors, if you or someone you know could benefit from this new service, don’t hesitate to spread the word! Let’s make sure everyone in our beautiful city can communicate their needs effectively. And remember, whether you call, go online, or use the app, help is just a click or a call away!

In conclusion, kudos to the City of Savannah for making it easier for all residents to engage with city services. If you haven’t done so already, pick up that phone or tap that app and see how this new service can help you today!